Privacy Policy
Effective Date: 29/08/25
Vive Live Limited (“Vive”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our mobile application (“App”) and website (together, the “Services”).
By using Vive, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.
1. Information We Collect
We collect information in the following ways:
a) Information You Provide
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Account details: Name, email address, phone number, business information (for venues), or artist profile information.
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Content: Event details, messages, reviews, ratings, and profile media (e.g., photos, bios, promotional material).
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Payment details: When applicable, we may collect billing information if you subscribe or make payments via our platform.
b) Information Collected Automatically
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Usage data: Interactions within the App, login activity, device information, and app performance data.
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Device & technical data: IP address, browser type, device identifiers, operating system, crash logs, and analytics information.
c) Information from Third Parties
If you connect your account with third-party services (e.g., social login, payment providers), we may receive information in accordance with their privacy policies.
2. How We Use Your Information
We use your information to:
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Provide, maintain, and improve the Vive platform.
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Connect artists and venues for event bookings.
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Manage accounts, subscriptions, and billing.
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Enable messaging, confirmations, reviews, and ratings.
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Monitor usage trends and improve features.
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Detect, prevent, and address fraud, misuse, or technical issues.
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Comply with legal obligations.
3. How We Share Your Information
We do not sell your personal data. We may share information only as follows:
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With other users: Profile information, event details, and reviews you choose to share will be visible to other users.
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With service providers: Third-party services such as hosting, analytics, payment processors, and customer support tools.
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For legal reasons: If required by law, regulation, legal process, or government request.
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Business transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred.
4. Data Retention
We retain your information for as long as necessary to provide our Services and for legitimate business purposes (e.g., legal, tax, and accounting requirements). If you delete your account, we will remove or anonymise your personal data, except where retention is required by law.
5. Security
We use appropriate technical and organisational measures to protect your personal data. However, no online system can guarantee 100% security, so we cannot guarantee the absolute security of your information.
6. Your Rights
Depending on your location, you may have rights under data protection laws, including the right to:
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Access, correct, or delete your personal data.
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Restrict or object to certain processing.
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Withdraw consent (where processing is based on consent).
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Request a copy of your data in a portable format.
To exercise these rights, please contact us at privacy@vivelive.io.
7. Children’s Privacy
Our Services are not directed at individuals under 16 years of age, and we do not knowingly collect personal data from children. If we learn we have collected information from a child, we will delete it.
8. International Data Transfers
If you access Vive from outside the United Kingdom, your information may be processed in countries with different data protection laws. We will ensure appropriate safeguards are in place.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new version on our website and updating the “Effective Date.”
10. Contact Us
If you have any questions about this Privacy Policy or our practices, please contact us at:
Vive Live Limited
Registered Office: 30–34 North Street, Hailsham, East Sussex, England, BN27 1DW
Company Registration: 16357570
Email: info@vivelive.io